The Relationship between Quality of Work Life, Job Stress, Job Satisfaction and Citizenship Behavior in Oshnaviyeh Hospital’s Staff

Sh, Kasraie and Sh, Parsa and M, Hassani and A, Ghasem-Zadeh (2014) The Relationship between Quality of Work Life, Job Stress, Job Satisfaction and Citizenship Behavior in Oshnaviyeh Hospital’s Staff. Journal of Patient Safety & Quality Improvement, 2 (2). pp. 77-81.

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Abstract

Introduction: The Organizational Citizenship Behavior (OCB) is an important variable in the study of organization management. It is partly hard to build relationships and performance within the organization. The purpose of this study was to investigate the relationship between the quality of work life, job stress, job satisfaction, and citizenship behavior in Oshnaviyeh Hospital’s staff. Materials and Methods:To collect data, quality of work life by Walton, hospital job stress, job satisfaction, and citizenship behavior questionnaires were used. To determine the reliability of the questionnaires. To analyze data, Pearson Correlation Test,T test, Regression, Path analysis were used. Results: The results show that there is a significant positive relationship between the quality of work life, job stress, job satisfaction, and citizenship behavior. The quality of work life is the most important variable among the independent variables since it was able to identify approximately 18 of citizen behavior. Conclusion: Because OCB is completely voluntary, behaviors are more influenced by their interactions and organizational procedures. Hence, it is fair to organizations to know how to deal with employees' level of organizational citizenship behavior.

Item Type: Article
Subjects: WX Hospital and other health Facilities
Divisions: Journals > J Patient Safety & Quality improvement
Depositing User: psj psj
Date Deposited: 27 Sep 2017 15:06
Last Modified: 27 Sep 2017 15:06
URI: http://eprints.mums.ac.ir/id/eprint/5313

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