Educational Quality Gap from Students' Viewpoints; Results from a Survey in Mashhad University of Medical Sciences

Khadem Rezaiyan, Majid and Etezad Razavi, Mohammad and Javadi, Behjat and Feyzabadi, Zohre and omidkhoda, maryam and Saeedinejat, Shahin and Yavari, Mehri and Meraji, Marziyhe and Akbarzadeh, Farzad and Youssefi, Masoud (2017) Educational Quality Gap from Students' Viewpoints; Results from a Survey in Mashhad University of Medical Sciences. Future of Medical Education Journal, 7 (4). pp. 31-35.

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Abstract

Introduction: Students are the main clients for an educational system. It is believed that using their viewpoints to determine the educational gap is of great value. This can also help to promote educational programs. The aim of this study was to evaluate educational service quality based on studentsâ�� points of view in Mashhad University of Medical Sciences (MUMS) in 2016. Method: In a cross-sectional design, 540 students from all seven faculties of MUMS were surveyed. Quota-stratified-cluster sampling method was used to recruit post third-semester students. We used the validated SERVQUAL questionnaire which had 27 paired questions for measuring service quality in 5 domains: Assurance, Responsiveness, Empathy, Confidence and Tangibles. SPSS 16 with p Results: Mean age was 22.7±4.2 years. Sixty-one percent (327) were female. There was a significant negative gap in all domains in all faculties (p<0.001). The highest and lowest gap of MUMS was in responsiveness (-33.8±22.2) and confidence (-26.9±20.9), respectively. Dentistry (-41.4±21.6) and medicine (-30.7±15.7) faculties had the highest and nursing (-25.6±17.2) and health (-25.8±14.9) faculties had the lowest educational quality gap. No gender difference was found. Increasing semester worsened the quality gap in four domains (from r=-0.09, p=0.04 up to r=-0.20, p<0.001). Conclusions: A negative gap in all domains in all faculties shows that students' expectations are not met properly. We believe that some of these gaps can be easily solved by proper management and reconstruction of presenting services. Â

Item Type: Article
Subjects: WA Public Health
Divisions: Journals > Future Medical Education J
Depositing User: fmej fmej
Date Deposited: 12 May 2018 07:59
Last Modified: 12 May 2018 08:10
URI: http://eprints.mums.ac.ir/id/eprint/9726

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